DELIVERY INFORMATION

Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm. Please note that Hospitals, Nursing Homes and all other Aged Care Facilities are classed as residential. If you intend to send flowers to someone that works at either of these facilities, it will need to be clearly marked that the recipient is a staff member. Deliveries to staff at these locations will be treated as a standard business order and will be delivered by 5pm. Flower deliveries to standard business addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, The Flower Company will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our florist may contact the recipient to arrange. If you don’t want the recipient to be called please nominate yourself as the primary contact.

Orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day. Flower deliveries to residential addresses usually occur between 9:00am and 3:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, The Flower Company will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our florist may contact the recipient to arrange. If you don’t want the recipient to be called please nominate yourself as the primary contact.

We are unable to make deliveries on Sundays and Public Holidays. Deliveries requested on this day will be delivered the following business day.

*These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

Some areas The Flower Company cannot deliver to include:

• Agnes Water, QLD
• Alvie, VIC
• American River, SA
• Avoca, VIC
• Bachelor, NT
• Balgal Beach, QLD
• Balmattum, VIC
• Balmoral, TAS
• Bauple, QLD
• Beelbangera, NSW
• Berry Springs, NT
• Binalong, NSW
• Binnum, SA
• Black Duck Creek, QLD
• Boat Harbour Beach, TAS
• Boggabri, NSW
• Bowes, WA
• Bracknell, TAS
• Breadalbane, NSW
• Broome, WA
• Cable Beach, WA
• Cape Paterson, VIC
• Carnarvon, WA
• Cedar Creek, QLD
• Ceduna, SA
• Cervantes, WA
• Charters Towers, QLD
• Cheero Point, NSW
• Chittering, WA
• Christmas Creek, QLD
• Clandulla, NSW
• Clermont, QLD
• Cloncurry, QLD
• Clunes, VIC
• Colbinabbin, VIC
• Collector, NSW
• Cooladar Hill, WA
• Coolana, QLD
• Coober Pedy, SA
• Corindhap, VIC
• Coronet Bay, VIC
• Croftby, QLD
• Crooked Brook, WA
• Cuballing, WA
• Cue, WA
• Currabubula, NSW
• Daggar Hills, WA
• Dalwallinu, WA
• Darwin River, NT
• Denham, WA
• Derby, WA
• Deuchar, QLD
• Devenish, VIC
• Dungowan, NSW
• Dysart, QLD
• Eaglehawk Neck, TAS
• East Bowes, WA
• Exmouth, WA
• Fitzroy Crossing, WA
• Forbes, NSW
• Gabbadah, WA
• Garema, NSW
• Gatton, QLD
• Gidgegannup, WA
• Gootchie, QLD
• Greenwood, QLD
• Gregory, WA
• Greta, VIC
• Gunning, NSW
• Gurranang, NSW
• Hallett, SA
• Hamilton Island, QLD
• Hartley, NSW
• Heywood, QLD
• Horrocks, WA
• Hughenden, QLD
• Hyden, WA
• Isseka, WA
• Jeogla, NSW
• Jericho, QLD
• Jurien Bay, WA
• Kalbarri, WA
• Kambalda, WA
• Karalundi Community, WA
• Katherine, NT
• Keith, SA
• Killarney, QLD
• Kingaroy, QLD
• Kingscote, SA
• Koolanooka, WA
• Kumarina, WA
• Kununurra, WA
• Ladys Pass, VIC
• Laguna, NSW
• Lake King, WA
• Lancelin, WA
• Lang Lang, VIC
• Laravale, QLD
• Lexton, VIC
• Lloyd Creek, NT
• Lockyer Waters, QLD
• Lonnavale, TAS
• Lord Howe Island, NSW
• Lorne, NSW
• Lower Chittering, WA
• Lower Tenthill, QLD
• Mallacoota, VIC
• Mallala, SA
• Malmsbury , VIC
• Mangaorapa, QLD
• Marlborough, QLD
• Maryborough, VIC
• Marysville, VIC
• Meekatharra, WA
• Middlemount, QLD
• Moffatdale, QLD
• Molloy Island, WA
• Moonbah, NSW
• Moranbah, QLD
• Morawa, WA
• Mount Horeb, NSW
• Mount Magnet, WA
• Muchea, WA
• Murrumbateman, NSW
• Narbethong, VIC
• Narrogin, WA
• Newman, WA
• Nhulunbuy, NT
• Nilgen, WA
• North Arm, NT
• Northampton, WA
• Nuggetty, VIC
• Ogilvie, WA
• Omeo, VIC
• Oodnadatta, SA
• Parraweena, NSW
• Paterson, NSW
• Pennyroyal, VIC
• Piha, NT
• Poona, QLD
• Popanyinning, WA
• Port Hedland, WA
• Pretty Pine, NSW
• Paraburdoo, WA
• Redbank Creek, QLD
• Rosegarland, TAS
• Running Creek, QLD
• Rutherglen, VIC
• Salisbury West, VIC
• Sandy Gully, WA
• South Hedland, WA
• Springbrook, QLD
• Stewarts River, NSW
• Strzelecki, VIC
• Sunlands, SA
• Swan Reach, SA
• Swansea, TAS
• Swifts Creek, VIC
• Tablelands, QLD
• Talgai, QLD
• Taminick, VIC
• Tamrookum, QLD
• Tarlo, NSW
• Tennant Creek, NT
• Tenthill, QLD
• Texas, QLD
• Thomson Brook, WA
• Thursday Island, QLD
• Tom Price, WA
• Tooborac, VIC
• Toogoolawah, QLD
• Trundle, NSW
• Tully Heads, QLD
• Urbenville, NSW
• Waikerie, SA
• Wallamore, NSW
• Wallaroo, NSW
• Wallerawang, NSW
• Wandella, NSW
• Wando Vale, VIC
• Wedderburn, VIC
• Weipa, QLD
• Willawarrin, NSW
• Williams, WA
• Wiluna, WA
• Winton, NSW
• Wondai, NSW
• Wonthaggi, VIC
• Woolbrook, NSW
• Woolomin, NSW
• Woolooga, QLD
• Wooroloo, WA
• Yalgoo, WA
• Yarck, VIC
• Yass River, NSW
• York, WA

The Flower Company cannot deliver to the territorial islands of Australia including but not limited to Thursday Island, Horn Island, Stradbroke Island, Herron Island and Fraser Island.

Delivery to Phillip Island, VIC: Due to environmental concerns, Balloons have been banned on Phillip Island and cannot be sent with orders.

Deliveries to Lady Cilento Children’s Hospital, Brisbane: Please be advised that Lady Cilento Children’s Hospital is a pollen-free zone and cannot accept orders for flowers as well as latex balloons. Deliveries to this hospital are limited to food-only gift baskets and foil balloons.

If you haven’t received an order confirmation and are simply wanting to know that your order has been received by Petals, please contact our friendly Customer Service Team on 1800 209 493. We can easily email you confirmation of the order if there has been a system glitch preventing us from sending confirmation first time around.

Should you be seeking confirmation that your intended recipient has taken delivery already or to get an updated delivery time, please be aware that we don’t have the ability to track your order and so therefore are unable to provide you with a delivery confirmation or expected time of delivery. In our experience, recipients generally contact you shortly after delivery to thank you for their gift either by phone, email or SMS. Bereavement orders can be a little different. We find that flowers sent to funerals or soon after a funeral service can take a couple of days to be acknowledged simply because of the sheer number of flowers received at the one time.

Should you have reason to be concerned that your order hasn’t been delivered on the nominated day please firstly check your order confirmation to ensure the correct address was provided and then please confirm with your intended recipient that they aren’t in receipt of their gift. Be sure to have them check that it hasn’t been left at a front or back door that may not get used. Whilst we understand that this can be an uncomfortable call to make, we often find that there are reasons why the recipient hasn’t phoned you immediately upon receipt. Should the address be correct and you’ve spoken to the recipient who has confirmed they are not in receipt of your gift, please contact our Customer Service Team on the number provided above and they will be more than happy to investigate the matter further.