NEW CASTLE FLOWERS

Choose theflowercompany.com.au for award-winning floral service! As the proud recipient of the Canstar Blue Award for Best Online Flower Delivery in Australia for 2023, we guarantee top-notch bouquets and stellar service. Experience the ease and reliability that made us number one, ensuring your floral gifts arrive beautifully fresh and just in time for those special moments.

We offer beautiful flowers for many different occasions. Our most popular are Happy Birthday Flowers, Sympathy Flowers, New Baby Flowers & Romantic Flowers.

Yes we do! Just make sure you place your order before 2 p.m. New Castle time from Monday to Friday, and we’ll make sure your flowers arrive the same day. If the clock ticks past 2 p.m., don’t stress – we’ll have the flowers delivered the very next day.

When sending blooms to someone’s home in New Castle, we’ll get them there between 9 a.m. and 7 p.m., and for workplace deliveries, we aim for between 9 a.m. and 5 p.m. Remember though, on super busy days like Mother’s Day, Valentine’s Day, and the festive Christmas period, we might take a bit longer to get those flowers to their destination.

In some parts of New Castle that are a little off the beaten track, same-day delivery might not be possible. If that’s the case, we’ll give you a buzz and chat through other ways we can get your flowers delivered.

Sometimes, it might mean the recipient will need to pop by the closest town or pick-up spot to collect their special delivery. If this happens, our local florist might ring the recipient to sort out the details. But if you’d rather keep the surprise under wraps, just put down your own contact details when you order, and we’ll keep you in the loop instead.

Our florists are experienced in delivering flowers to hospitals but will do so in accordance with hospital policies. Some common policies are:

• Most flower deliveries cannot be delivered to the recipient’s room by the florist and may have to be left at the nursing station.
• Some hospitals do not allow lilies and latex balloons as they are common allergens.
• Flowers, plants and fruit cannot be delivered to Intensive Care Wards and Units.

Please check with the hospital, before ordering your flowers for delivery.

The Flower Company can same-day deliver orders on Saturday throughout Australia if they are placed with us before 10.00am in the recipient’s time zone.  

Unfortunately we cannot deliver orders on Sundays or Public Holidays.

If you are dissatisfied with the quality of the flowers or gift received, we kindly ask that you contact our Quality Team for review within 72 hours from the time of purchase. A photograph of the flowers or gift is requested in order for us to review the quality issue and educate our florists. A response to quality issues is usually given within 24 hours of receiving the photo.

In the case of a non-delivery, we require notification within 1 month of the order being sent. We will however always look at things on a case-by-case basis and in that instance a redelivery or refund may be offered. Please contact us about your non-delivery.

Refunds are processed within 3 – 5 business days of the customer being notified that their request for a full or partial refund has been granted. Funds are returned either to their credit card or PayPal account depending on their method of payment. If you have requested a refund you will not be charged any cancellation fees.

We offer our customers the opportunity to upgrade selected bouquets and arrangements from the standard size (as pictured) to our classic or deluxe sizing. An upgrade enables our florist to individually select more beautiful blooms to add to your chosen item to the value paid.

1. Making your Selection:
   Ordering from The Flower Company is easy! Simply browse our selection of flowers and gifts either via the homepage of our website or any occasion categories.

2. Purchasing:
   Once you have made your selection, select which size you wish to order and add any special extras (like a balloon or teddy) to your shopping cart. Then proceed to the checkout.

3. Processing Your Payment:
   Follow the steps to complete the ‘Secure Order Form’, ensuring that you complete the * required fields. If you need to make any changes you can click on your ‘back’ button and edit your order before final submission. After reviewing your order and checking that everything is correct, click the ‘submit’ button to send your order to The Flower Company for processing and delivery.

You are certainly able to cancel or make changes to your order after it has been placed with The Flower Company within a reasonable timeframe before delivery. Please contact us as soon as possible to make these changes.

Please Note: If emailing details of your changes to The Flower Company, you will need to include your order receipt/ order number in the subject line of your e-mail.