Haven’t Received Order Confirmation? If you’re waiting for a confirmation of your Valentine’s Day order from The Flower Company and haven’t received it, please reach out to our Customer Service Team at 1800 209 493. We’re here to help and can resend the confirmation in case of any technical issues.

Checking Delivery Status: For updates on whether your special someone has received their Valentine’s Day gift, please note that we can’t track deliveries in real-time. However, most recipients usually reach out to express their gratitude soon after receiving their gifts. If it’s a bereavement order, responses might take a bit longer due to the volume of flowers received.

Concerns About Non-Delivery: If you’re worried that your Valentine’s gift hasn’t arrived as scheduled, first verify the delivery address in your order confirmation. If correct, kindly check with your recipient if they’ve received it – sometimes, parcels are left at less frequently used doors. If the gift is still missing, don’t hesitate to contact our Customer Service Team for further assistance. We understand the importance of your gesture and are committed to resolving any issues promptly.

When selecting bouquets and arrangements from us, you have the option to choose between three sizes: Standard, Classic, and Deluxe. Here’s what each size offers:

1. Standard Size: This is the size of the bouquet or arrangement as displayed in our pictures. It’s a beautiful, well-composed selection, perfect for expressing your feelings.

2. Classic Upgrade: Opting for the Classic size means enhancing your bouquet with additional, carefully chosen blooms. This upgrade adds more volume and variety, making your gift even more special and visually appealing.

3. Deluxe Upgrade: The Deluxe option is the ultimate expression of your affection. It significantly enlarges the bouquet with an abundance of extra flowers, hand-picked for their beauty and quality. This size creates a truly luxurious and impressive arrangement, sure to make a memorable impact.

Each upgrade ensures that our florists will add more exquisite flowers to your chosen item, proportionate to the value paid, elevating your gesture with every step.

We want your Valentine’s Day gift to be perfect. If you encounter any issues, here’s how our refund policy works:

1. Quality Concerns: If the flowers or gift you received for Valentine’s Day don’t meet your expectations, please reach out to our Quality Team within 72 hours of purchase. We request a photograph of the item to assess the quality issue. This helps us provide better service and educate our florists. We typically respond to such queries within 24 hours of receiving the photo.

2. Issues with Non-Delivery: If your Valentine’s gift hasn’t been delivered, please inform us within one month of the scheduled delivery date. We handle these situations on a case-by-case basis and may offer a redelivery or refund as appropriate. Your satisfaction is important to us, so please don’t hesitate to contact us regarding non-delivery issues.

3. Processing Refunds: Once a refund request (full or partial) is approved, it’s processed within 3 – 5 business days. The refund will be credited back to the original method of payment, whether it’s a credit card or PayPal account. Rest assured, there are no cancellation fees for refunded orders.

We’re committed to ensuring your Valentine’s Day gesture is as delightful as intended, and our customer-friendly refund policy is a part of that promise.

To ensure your Valentine’s Day is filled with beautiful flowers, here’s what you need to know about our order cut-off times:

1. Same-Day Delivery (Monday to Friday):

   • Deadline for Orders: Place your order by 2:00 p.m. in the recipient’s time zone for same-day delivery. Orders received after this time will be delivered the next day.
   • Delivery Hours: Deliveries to residential addresses typically occur between 9:00 a.m. and 7:00 p.m., while deliveries to work addresses are generally between 9:00 a.m. and 5:00 p.m.

2. Special Note for Busy Floral Events: During high-demand periods like Valentine’s Day, delivery times may be extended due to the volume of orders. We appreciate your understanding and patience during these times.

3. Remote Locations: Some areas might not be eligible for same-day delivery due to their remote locations. If this affects your order, The Flower Company will reach out to discuss alternative delivery options. In some cases, collection from the nearest town or depot might be required, and our florist will coordinate with the recipient. If you prefer not to have the recipient contacted, please designate yourself as the primary contact.

Our aim is to make your Valentine’s Day as special as possible with timely flower deliveries, and we’re here to assist with any specific requests or concerns you may have.

For a memorable Valentine’s Day, here are the specifics for placing your order:

1. Valentine’s Day Delivery (Sunday):

   • Order Deadline: Ensure your order is placed before 2:00 p.m. in the recipient’s time zone for guaranteed delivery on Valentine’s Day, Sunday.
   • Delivery Schedule: On Valentine’s Day, our delivery hours for residential addresses are between 9:00 a.m. and 7:00 p.m., and for work addresses, between 9:00 a.m. and 5:00 p.m. Please be aware that due to the special occasion, these times might be slightly adjusted to accommodate all deliveries.

2. Busy Period Consideration: Valentine’s Day is one of our busiest times, so we advise placing your order early. While we strive to accommodate all orders, please be mindful that delivery times might extend slightly on this special day.

3. Remote Area Deliveries: For remote areas, same-day delivery on Valentine’s Day may not be possible. In such cases, we will contact you to discuss alternative arrangements. If a pickup from a nearby location is necessary, we will coordinate accordingly. Please indicate if you would like to be the primary contact instead of the recipient.

We are dedicated to making your Valentine’s Day celebration as romantic and stress-free as possible with our reliable flower delivery service.

When you want to send flowers to someone in a hospital, here’s what you need to know:

1. Delivery Process: Our florists are skilled at making deliveries to hospitals, but we adhere to the hospital’s specific policies. Often, florists are not permitted to deliver flowers directly to the patient’s room. Instead, deliveries may need to be left at the nursing station.

2. Hospital Restrictions:

   • Allergen Considerations: Many hospitals prohibit lilies and latex balloons in their facilities due to common allergies.
   • Intensive Care Units: Deliveries of flowers, plants, and fruit are generally not allowed in Intensive Care Wards and Units for health and safety reasons.

3. Pre-Delivery Checks: We recommend checking with the hospital before placing your order to ensure compliance with their policies and to confirm that your intended recipient can receive your thoughtful gift.

Our goal is to help you express your care and support, even in sensitive environments like hospitals, while respecting the rules and regulations that ensure the safety and well-being of all patients.

If you need to make changes to your order or cancel it, here’s what to do:

1. Timeframe for Changes/Cancellation: You can modify or cancel your order with The Flower Company, but it’s crucial to do so within a reasonable timeframe before the scheduled delivery. The sooner you contact us, the more likely we can accommodate your request.

2. How to Request Changes or Cancellation:

   • Immediate Assistance: For quick changes or cancellations, we recommend calling us directly. This ensures prompt action on your order.
   • Via Email: If you choose to email us, please include your order receipt or order number in the subject line of your email. This helps us quickly locate your order and make the necessary changes.

We understand that plans can change, and we’re here to help adjust your order to suit your needs while ensuring the smooth delivery of our services.